Returns Policy for Testing Kits

Thank you for purchasing from Scientifeq Ltd. We are committed to providing you with high-quality testing kits and accurate results. To ensure clarity and transparency, please review our returns policy outlined below.

1. General Policy
Due to the nature of our products, we have a strict returns policy to maintain the integrity of the testing process and to comply with health and safety regulations.
2. Non-Refundable Items
• Equisal Tests: Due to the temperature controlled nature of an Equisal Test Kit the only reason a refund can be issued is if the kit arrives in a damaged state. If this is the case then the returns process must be followed below and a replacement kit will be despatched when the faulty one has been received at our premises. There are no refunds available for this product.
• Tests that have been returned for processing: Testing kits that have been returned for processing cannot be refunded once processing has taken place.
3. Returnable Items
• Unopened and Unused Kits: If your testing kit is unopened, unused, and in its original packaging, you may return it within 14 days of receipt for a full refund or exchange.
• Damaged or Defective Kits: If your kit arrives damaged or contains defects, please contact our customer service team within 7 days of receipt. We will provide a replacement kit at no additional charge.
4. Return Process
1. Contact Customer Service: Before returning any item, please contact our customer service team at support@epla.co.uk to obtain a Return Authorization (RA) number. Returns without an RA number will not be processed. Please state whether you require a refund or replacement item.
2. Pack and Ship the Kit: Securely package the unopened and unused kit, including all original materials and documentation. Clearly label the package with the RA number provided.
3. Return Shipping Costs: The customer is responsible for return shipping costs unless the return is due to a damaged or defective product.
4. Processing Time: Once we receive your returned item, please allow 7-10 business days for processing. Refunds or replacements will be issued to the original method of payment within 5 business days after the return is processed.
5. Refunds and Exchanges
• Refunds: Refunds will be issued for the original purchase price, excluding any shipping or handling charges.
• Exchanges: If you request an exchange for a different product, we will process the exchange after receiving the returned item.
6. Lost or Missing Items
If you do not receive your testing kit within the expected delivery timeframe, please contact us at support@epla.co.uk for assistance.
7. Contact Information
For any questions or concerns regarding returns, please contact our customer service team at:
• Email: support@epla.co.uk
• Phone: 01267 223322
• Address: Tyr Drindod, Alltycnap Road, Johnstown, Carmarthen, SA31 3NE
8. Changes to This Policy
We reserve the right to modify this returns policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.
Thank you for choosing Scientifeq Ltd. We appreciate your business and are here to ensure your satisfaction.